Refund Policies
At Sunday Kari Mart, we strive to deliver the highest quality meats and provide exceptional service to our valued customers. We understand that there may be situations where you may need a refund for your order. Please review our refund policy below for more information:
- Quality Issues: If you receive a product that does not meet our promised standards of freshness, tenderness, or flavour, please contact our customer support within 1 hour of delivery. We may require you to provide supporting evidence such as photographs or a detailed description of the issue. Based on our assessment, we will determine the appropriate resolution, which may include a refund or replacement of the affected product.
- Incorrect or Missing Items: If you receive an incorrect item or if an item is missing from your order, please notify us immediately upon delivery or within 1 hour. We will investigate the issue and take necessary steps to rectify the situation, which may involve issuing a refund for the incorrect or missing item.
- Order Cancellation: If you wish to cancel your order, please contact our customer support as soon as possible. Depending on the stage of order processing and preparation, we will determine if a cancellation is feasible. If your cancellation request is approved, we will issue a refund according to our refund policy.
- Payment Refunds: Approved refunds will be processed using the original payment method used for the order. The refund amount will be the total paid for the affected product(s), minus any applicable deductions or fees.
- Processing Time: We aim to process refunds promptly. However, please note that the refund process may take several business days to reflect in your account, depending on your financial institution.
- Changes to Refund Policy: We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or within the app.
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team. We are committed to ensuring your satisfaction and will work diligently to resolve any issues that may arise.